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1881 Customer Reviews
They came to collect early so I did not have to hang about all day waiting.
It all worked to plan. Perhaps information could have been a bit more detailed but will use them again
Delivered exactly as promised. Only problem was heavy traffic at Diss causing long traffic wait to be able to deliver parcel to collecting point.
The website didn’t work as well on my iPad so I had to switch to the PC.
I didn't know where to start in booking a parcel service. This was easy to follow and did all the work for me. Good Service.
Excellent Service - Parcel arrived on time. Good price. Friendly collection staff. Only reason why I'm not giving 5 stars is that the fields to input the destination address online are not adequate and need to be extended so that accurate and complete details can be captured for peace of mind. I had to add the address manually to my envelope to ensure the correct and full details were available to the person making the delivery.
I think the service is excellent. However, as a first time user, I would have benefited from knowing the process before I started. For example;
1) I was sending a package from one remote location to another remote location. I didn't realise that I would have to print the labels and affix them to a package that are 100 miles away.
2) I couldn't find a way of printing a receipt for the transaction - but I used the 'chat support' which resolved my query efficiently. I was told that the receipt and labels had been sent to me in an Email. If I had been informed of this as I placed the order, it would have set expectations, clarified the process and saved a lot of time. But I now know for next time.
3) I received an Email on the day my parcel was due to be delivered stating that it could not be collected. This was contrary to the tracking information and my colleague who passed the parcel to the UPS driver. As it turns out, the tracking information was correct and the Email from Parcelcompare was incorrect - a bit more time wasted.
In summary, the service is excellent - but I think there are a few teething problems that are easy to overcome. Knowing the process now, I look forward to using it again.
Placing the order was simple. Your options for collection worked for me. You arrived to collect at the time specified and delievered on the date you said. Was a really smooth customer journey on this occasion.
Excellent customer service, just some issues delivering the parcel - might help of the drivers carried company phones
My parcel experience was not great. I booked the delivery to leave at a UPS shop which did not exist. Also, at some point, and it might have been my fat fingers although i doubt it, the return address was changed for this shop too but i only noticed it too late.
I had to do find a different shop as the selected one was non existent and they were not near by at all and with my huge heavy parcel this was all just inconvenient.