Prohibited and Restricted Items when Sending to the EU

Although the free movement of people and goods is one of the core tenets of the EU – and we make it very simple to move those goods – you can’t just send whatever you want. There are rules about what our partners will carry, which is why they won’t carry items like fireworks or perfume, along with the other items on ’s prohibited items list. There are also individual rules from the EU about what you can import into member countries, including:

  • Rough diamonds
  • Self-defence sprays like pepper spray
  • Counterfeit goods of any description
  • Some types of nut – such brazil nuts still in their shell
  • Mercury thermometers and other goods that contain potentially dangerous chemicals

Please note that this is not a comprehensive list of goods that restricted or prohibited; to see a complete list, please visit the European Taxation and Customs Union for more information.

If you are still unsure whether your parcel will pass customs then contact the authority in your destination country.

Contacting Customs Offices in the EU

UK customs phone: 0300 200 3700

Website: https://www.gov.uk/goods-sent-from-abroad/overview

Address: HM Revenue and Customs - CITEX Written Enquiry Team, Local Compliance S0000, Newcastle, NE98 1ZZ, United Kingdom

German customs phone: +49 351 44834-530

Website: http://www.zoll.de/DE/Home/home_node.html

Address: Informations- und Wissensmanagement Zoll, Carusufer 3-5, 01099 Dresden, Germany

French customs phone: +33 1 57 53 49 91

Website: http://www.douane.gouv.fr/

Address: Bureau de l'information et de la communication 11, rue des deux Communes 93558, Montreuil cedex, France

Spanish customs phone: 901 33 55 33

Website: http://www.agenciatributaria.es/


Italian customs phone: +39 06 50241

Website: https://www.agenziadoganemonopoli.gov.it/portale/

Address: Agenzia delle Dogane Via Mario Carucci 71 00143 Rome Italy

Portugal customs phone: +351218813871

Website: http://www.portaldasfinancas.gov.pt/at/html/index.html

Address: Rua da Alfândega, n.º 5, 1149-006 Lisboa

Netherlands customs phone: + 31 45 574 30 31

Website: http://www.belastingdienst.nl/wps/wcm/connect/bldcontenten/belastingdienst/customs/

Address: Postbus 3070 6401 DN HEERLEN The Netherlands

Belgium customs phone: 0257 758 70

Website: http://fiscus.fgov.be/interfdanl/nl/site/customs_english.htm

Address: Douane en Accijnzen North Galaxy K. Albert II laan ,33 1030 Brussels Belgium

Greece customs phone: +30-210 33 75 000

Website: http://www.minfin.gr/?q=en

Address: Ministry of Finance Kar. Servias 10 GR-105 62 Athens

Poland customs phone: +48 33 857 62 51

Website: http://www.msz.gov.pl/en/p/msz_en/ministry_of_foreign_affairs

Address: Centrala Ministerstwo Finansów ul. Świętokrzyska 12 00-916 Warszawa

Austria customs phone: +430151433-0

Website: https://english.bmf.gv.at/customs/Customs.html

Address: Hintere Zollamtsstraße 2b 1030 Vienna

Sweden customs phone: +46 771 520 520

Website: http://www.tullverket.se/2.6e3d73401151cda416380001786.html

Address: Swedish Customs Box 12854 S-112 98 Stockholm, Sweden

Croatian customs phone: +385 1 6211 300

Website: https://carina.gov.hr/

Address: Alexandera von Humboldta 4 10000 Zagreb

Finland customs phone: +358 295 5200

Website: http://www.tulli.fi/en/

Address: Customs Information Service Erottajankatu 2 P.O. Box 512 Finland

Malta customs phone: 25685120

Website: https://customs.gov.mt/

Address: Custom House, Lascaris Wharf, Valletta VLT 1920

Hungary customs phone: +36 (1) 456 9500

Website: https://en.nav.gov.hu/

Address: Hungarian Customs and Finance Guard Mester u. 7. H-1095, Budapest Hungary

Latvia customs phone: +371 67 001898

Website: http://www.fm.gov.lv/en/s/taxes/customs_duty/

Address: 11.novembra krastmala 17, Riga, LV-1841 Latvia

Lithuania customs phone: +370 (5) 2666111

Website: http://www.cust.lt/web/guest/titulinis

Address: A. Jaksto str. 1/25, LT-01105, Vilnius Lithuania