With you can save up to 60% on the world’s best couriers against going direct. In fact, many of our prices are cheaper than postage. All of our quotes include all applicable surcharges, and on this page you can also learn what types of surcharges may affect your package.
If you’re sending a large or heavy item there may be additional surcharges which will be applied to your shipment when we provide you with a quote.
We offer £50 free cover*. For higher value items you can purchase additional enhanced cover at a maximum of £20,000 per shipment.
*excluding Hermes deliveries
Guarantees your shipment will not be delivered without signature.
£4.00 per shipment
All our delivery partners normally obtain a signature for each delivery. However sometimes a courier will leave a package in a safe place such as a porch. By selecting the signature required option you can ensure the courier will not release the package without signature.
If your shipment is delayed due to a carrier error, then you will receive a full refund.
Surcharge of 10% of your parcel quote.
applies a surcharge for deliveries to home addresses.
£2.30 surcharge in addition to the delivery costs.
More info about residential delivery charges:
It costs a courier more to deliver to a home address because the courier may have to travel further and often the receiver isn’t home, so the delivery fails. As a result, most couriers charge more to deliver to your home address.
We do however subsidise the cost of home delivery so you enjoy significant savings, as you do with all ’s price comparison services.
Please note that the residential delivery charge is applied during the booking process once you have selected the collection and delivery address. We cannot apply the charge in your initial quote as we don’t know if you are shipping to a home address at that point. You can however add it as an upgrade option on the quote page itself.
Although can deliver to almost any location in the world, some rural areas have an extended area surcharge applied, and for very remote locations higher remote area surcharges are added.
The following surcharges will be applied in addition to shipping costs:
- Extended areas - £20.00 or £0.36 per kg, whichever is greater.
- Remote areas - £20.00 or £0.36 per kg, whichever is greater.
It costs couriers more to deliver to remote locations. Every courier has a different set of areas that they consider to be remote. So long as you entered the collection and delivery postcode on our homepage when obtaining a parcel comparison quote, any applicable surcharges will be included in your parcel quote, so you can always compare prices and make your own choice.
|Carrier name||Surcharge name||Min length||Min 2nd longest side||Min weight||Min length + Girth combined||Surcharge per package||Other conditions|
|UPS||Additional handling||100 cm||76 cm||32 kg||£8.15||Any item not fully encased in a wood, cardboard or metal shipping container.|
|UPS||Large package surcharge||300 cm||£38.20||A minimum billable weight of 40 kg per shipment will apply.|
|UPS||Overlimits surcharge||274 cm||70 kg||400 cm||£96.60||Any item not fully encased in a wood, cardboard or metal shipping container.|
|DHL||Large package surcharge||120 cm||70 kg||£70.00|
|Parcelforce||Additional handling||110 cm||70 cm||£2.20|
|TNT||Large package surcharge||140 cm||70 cm||50 kg||£3.50|
|TNT||Over limit fee||120 cm||120 cm||30 kg||£35.00||For Express service.|
|TNT||Over limit fee||240 cm||120 cm||30 kg||£35.00||For Economy service|
|TNT||Over limit fee||120 cm||70 cm||<30 kg||£35.00||Height greater than 60 cm. applicable for all services|
|FedEx||Additional handling||121 cm||76 cm||£40.00*|
|FedEx||Over limit fee||243 cm||330 cm||£49.00*|
|FedEx||Additional handling-Freight||157 cm||£49.00*||A shipment is clasified as freight if any one parcel exceeds 68 kg in physical or volumetric weight or length exceeds 274 cm or length+girth exceeds 330 cm|
|FedEx||Additional handling-Freight forwarder||157 cm||£9.80*||A shipment is clasified as freight if any one parcel exceeds 68 kg in physical or volumetric weight or length exceeds 274 cm or length+girth exceeds 330 cm|
|Note: Charge gets applied when the above mentioned criteria exceeds.||*Per shipment|
When we are unable to deliver your parcel.
A £5 surcharge will apply to the parcel delivery price
Most couriers make three delivery attempts; however, some only make one. Once the final delivery attempt is made the shipment will be taken to the carrier’s depot or a local retailer for your collection. We will email you to notify you of this, at which point you will have five working days to collect the shipment otherwise it will be returned to you. When a packages return you are liable to also pay the return shipping costs in addition to this surcharge.
When a collection failed due to you not being available when the courier arrives.
Every time a courier has to attend delivery it costs money and time, and the wasted journey also has an environmental impact. As a result, we apply a rebooking fee for all failed collections. We also recommend you use our access point service, which allows you to drop off your package any time to a local retailer, so you don’t need to waiting all day for the courier to arrive.
|Hermes, DHL, FedEx, TNT||FREE|
|UPS Same day collection||£3.6|
|UPS Next day collection||£2|
If you wish to cancel your shipment, a cancellation fee is applied depending on which courier you have used.
|Hermes||£6 or the total shipping cost, whichever is less|
|All other carriers||£6|
* All charges inclusive of VAT
Where you provide an incorrect address and we update the address in order to deliver your parcel the following surcharges will be applied to our normal delivery costs:
The following surcharges will be applied:
- UK Delivery - £5 per shipment
- International Courier Services - £9 per shipment
Providing an incorrect address can result in a wasted journey and additional work is required to reroute the parcel. The surcharges applied cover this additional administration.
When a shipment is stored for more than three days due to the delay in customs clearance
This charge is applied when your shipment is held in the courier’s warehouse for more than 3 days whilst waiting to be cleared through customs.
£5 per day storage charge
If we contact, you or your receiver requesting additional information in order to clear your goods and you do not respond within three days a storage charge will be applied.
When shipping internationally outside of the EU your package will be subject to customs clearance. Most airfreight shipments will also have duty and tax applied by customs in the destination country, which is normally payable by the receiver.
provides some additional clearance options over and above our standard service.
Rather than apply any tax and duty charges to the recipients can pay those charges on your behalf.
£15 minimum charge or 2.5% of the advanced amount whichever is the greater
If you’re a business with the credit accounts, we can reverse duty and tax charges back to your account. For prepay accounts we require all fees and estimated tax charges to be paid in advance.
If your receiver wishes to nominate a broker to complete customs clearance on their behalf.
A £25 surcharge will be applied to the shipping costs
includes all applicable surcharges at the point of quotation. Our prices include customs clearance and door-to-door delivery. However, if your recipient wishes to nominate their own broker to clear your shipment through customs an additional surcharge will apply.
Live chat is currently unavailable
Sorry, live chat is currently unavailable. You may be able to find an answer to your query in our helpdesk.