Compare our prices and surcharges
With you can save up to 60% on the world’s best couriers against going direct. In fact, many of our prices are cheaper than postage. All of our quotes include all applicable surcharges, and on this page you can also learn what types of surcharges may affect your package.
If you’re sending a large or heavy item there may be additional surcharges which will be applied to your shipment when we provide you with a quote.
Optional Upgrades
Parcel Protection
We offer £50 free protection*. For higher value items you can purchase additional parcel protection at a maximum of £20,000 per shipment.
*excluding EVRi deliveries
Learn more about our parcel protection
Signature Required
Guarantees your shipment will not be delivered without signature.
£4.00 per shipment
More info:
All our delivery partners normally obtain a signature for each delivery.
However sometimes a courier will leave a package in a safe place such as a porch.
By selecting the signature required option you can ensure the courier will not release the package without signature.
Money Back Guarantee Upgrade
If your shipment is delayed due to a carrier error, then you will receive a full refund.
Surcharge of 10% of your parcel quote.
Surcharges applied during the booking process
Residential Delivery Charge
applies a surcharge for deliveries to home addresses.
£2.47 surcharge in addition to the delivery costs.
More info about residential delivery charges:
It costs a courier more to deliver to a home address because the
courier may have to travel further and often the receiver isn’t home, so the delivery fails. As a result, most
couriers charge more to deliver to your home address.
We do however subsidise the cost of home delivery so you enjoy significant savings, as you do with all ’s price comparison services.
Please note that the residential delivery charge is applied during the booking process once you have selected the collection and delivery address. We cannot apply the charge in your initial quote as we don’t know if you are shipping to a home address at that point. You can however add it as an upgrade option on the quote page itself.
Remote Area Delivery
Although can deliver to almost any location in the world, some rural areas have an extended area surcharge applied, and for very remote locations higher remote area surcharges are added.
The following surcharges will be applied in addition to shipping costs:
- Extended areas - £21.43 or £0.38 per kg, whichever is greater.
- Remote areas - £21.43 or £0.38 per kg, whichever is greater.
More info:
It costs couriers more to deliver to remote locations. Every courier has a different set of areas that they consider to be remote.
So long as you entered the collection and delivery postcode on our homepage when obtaining a parcel comparison quote,
any applicable surcharges will be included in your parcel quote, so you can always compare prices and make your own choice.
Deliver costs for large and heavy parcels
| Carrier name | Surcharge name | length | 2nd longest side | weight | length + Girth combined | Surcharge per package | Other conditions |
|---|---|---|---|---|---|---|---|
| UPS | Additional handling | 100 cm | 76 cm | 25 kg | £18.33 | Any item not fully encased in a wood, cardboard or metal shipping container. | |
| UPS | Large package surcharge | 300 cm | £116.85 | A minimum billable weight of 40 kg per shipment will apply. | |||
| UPS | Over Mac limits surcharge | 274 cm | 70 kg | 400 cm | £820.40 | Any item not fully encased in a wood, cardboard or metal shipping container. | |
| DHL | Oversize Piece | 120 cm | £45.00 | ||||
| DHL | Overweight Piece | 70 kg | £81.50 | ||||
| Parcelforce | Manual handling | 110 cm | 70 cm | £7.95 | Domestic | ||
| Parcelforce | Large package surcharge | 150 cm | 30 kg | 300 cm | £60.00 | Domestic | |
| Parcelforce | Large package surcharge | 250 cm | 30 kg | 400 cm | £100.00 | Domestic 24 or 48 large service | |
| FedEx | Additional Handling | 31 kg | £15 | Weight less than 68 kg | |||
| FedEx | Additional handling | 121 cm | 76 cm | 266 cm | £9.30* | ||
| FedEx | Oversize fee | 243 cm | 330 cm | £14.77* | |||
| FedEx | Additional handling-Freight | 157 cm | £49.25* | A shipment is clasified as freight if any one parcel exceeds 68 kg in physical or volumetric weight or length exceeds 274 cm or length+girth exceeds 330 cm | |||
| DPD | Oversized/Overweight Charge | 100cm | 30kg | 230cm | £15.50 | Domestic shipments | |
| DPD | Oversized Exports Charge | 175cm | 30kg | 300cm | £22 | International Shipments | |
Note:
|
*Per shipment | ||||||
Undeliverable shipments, collection re-booking and cancellation charges
Undeliverable Shipments
When we are unable to deliver your parcel.
A £5 surcharge will apply to the parcel delivery price
More info
Most couriers make three delivery attempts; however, some only make one.
Once the final delivery attempt is made the shipment will be taken to the
carrier’s depot or a local retailer for your collection. We will email you to
notify you of this, at which point you will have five working days to collect
the shipment otherwise it will be returned to you. When a packages return you
are liable to also pay the return shipping costs in addition to this surcharge.
Failed collection charge
When a collection failed due to you not being available when the courier arrives.
Learn more about our rebooking fees
More info
Every time a courier has to attend delivery it costs money and time,
and the wasted journey also has an environmental impact. As a result,
we apply a rebooking fee for all failed collections. We also recommend
you use our access point service, which allows you to drop off your package
any time to a local retailer, so you don’t need to waiting all day for the courier to arrive.
| Carrier | Charge* |
|---|---|
| EVRi, DHL, FedEx, TNT | FREE |
| DPD | £10.56 |
| Parcelforce | £9 |
| UPS Same day collection | £3.84 |
| UPS Next day collection | FREE |
Cancellation
If you wish to cancel your shipment, a cancellation fee is applied depending on which courier you have used.
| Carrier | Charge* |
|---|---|
| EVRi | £6 or the total shipping cost, whichever is less |
| DPD | £10.56 |
| Parcelforce | £9 |
| All other carriers | £6 |
* All charges inclusive of VAT
Address correction
Where you provide an incorrect address and we update the address in order to deliver your parcel, £9.15 per shipment will be applied to our normal delivery costs.
More info
Providing an incorrect address can result in a wasted journey and additional work is
required to reroute the parcel. The surcharges applied cover this additional
administration.
Warehouse storage charges
When a shipment is stored for more than three days due to the delay in customs clearance
This charge is applied when your shipment is held in the courier’s warehouse for more than 3 days whilst waiting to be cleared through customs.
£5 per day storage charge
More info
If we contact, you or your receiver requesting additional information in order to clear your goods and you do not respond within three days a storage charge will be applied.
Manual Handling Charges
| Carrier Name | Surcharge Name | Surcharge per package | Other Conditions |
|---|---|---|---|
| DPD | Non-Compatible Surcharge | £6.00 | Parcels which are incompatible with the DPD automated sortation equipment. |
| DPD | Handling Charge | £8 | Door to door collection (for Domestic shipment) |
| DPD | Handling Charge | £20 | Drop-off Service (for Domestic shipment) |
| DPD | Oversize Export | £21 | For EU shipments |
| ParcelForce | Manual Handling Surcharge | £7.95 | For all items between 1.1m and up to 1.5m, or with a 2nd largest dimension greater than 0.7m |
| ParcelForce | Manual Handling Surcharge | £3.15 | All items that require manual processing that are up to 1.1m length or where the 2nd largest dimension is 0.7m or below. |
| DHL | Non-Stackable Pallet Surcharge | £235 | This surcharge applies to any freight handling unit of a shipment that is non-stackable. Non-stackable means that the freight handling unit cannot be stacked vertically in a safe and secure manner |
| FedEx | Additional Handling Surcharge - Packaging | £6.30 | Packages requiring special handling |
| FedEx | Additional handling charge - Non stackable | £168 | This surcharge applies to any freight handling unit of a shipment that is non-stackable. Non-stackable means that the freight handling unit cannot be stacked vertically in a safe and secure manner |
Customs Cleareance Surcharges
When shipping internationally outside of the EU your package will be subject to customs clearance. Most airfreight shipments will also have duty and tax applied by customs in the destination country, which is normally payable by the receiver.
provides some additional clearance options over and above our standard service.
Duty & Tax Advance
Rather than apply any tax and duty charges to the recipients can pay those charges on your behalf.
£15 minimum charge or 2.5% of the advanced amount whichever is the greater
More info
If you’re a business with the credit accounts, we can reverse duty and tax charges back to your account. For prepay accounts we require all fees and estimated tax charges to be paid in advance.
Handover to Broker
If your receiver wishes to nominate a broker to complete customs clearance on their behalf.
A £25 surcharge will be applied to the shipping costs
More info
includes all applicable surcharges at the point of quotation. Our prices include customs clearance and door-to-door delivery. However, if your recipient wishes to nominate their own broker to clear your shipment through customs an additional surcharge will apply.