Question 1

Can I ship this item

Accepted Answer

Parcelcompare's prohibited items Dangerous Goods EVRi Prohibited Items DPD Prohibited Items UPS Prohibited Items ParcelForce Prohibited Items Compensation Exclusion Items Can I send barrels? Can I send phones? Can I ship medicine? What are the rules for shipping electronics? Can I ship pens? Can I ship jewellery? Can I ship power tools? Can I send a laptop/desktop computer with a courier? Can I send a bicycle by courier? Can I ship liquid? Can I send baby formula by courier? Can I ship wood? Can I ship fragile items? Can I ship animals? Can I ship alcohol? Can I send a TV by courier? Can I ship food? Can I ship car parts? Can I ship lithium batteries? Why did the website allow me to enter a description for an item you don’t accept?

Question 2

Prohibited items & Compensation exclusions

Accepted Answer

Prohibited items What are prohibited items? Compensation Exclusion Items What are compensation exclusions? Why are these items excluded from compensation? How do I get an excluded item exception?

Question 3

Packaging

Accepted Answer

Labelling and Packaging Criteria How do I package my shipment? When do I use an envelope? Can I send my items in a bag? Can I send a suitcase or does it have to be in a box? Can I send an item without packaging? Do you provide a packaging service? Do you sell or provide packaging materials?

Question 4

Price and Quote

Accepted Answer

How to get a quote My payment failed as a result of an address issue, what do I do? Does Parcelcompare Price Match? Are there any surcharges for heavy or bulky items? Is the price online correct and does it include everything? Do you offer parcel insurance? Do you offer student discount? Do you accept currencies other than GBP? Where can I find information about your surcharges? Can you give a quote over the phone or by email? Why have you added a surcharge to my shipment? What charges are applied after the shipment is sent? Why are your prices so cheap? Why does door-to-door shipping cost more than dropping off my parcel? Have your prices increased? I'm getting a different price for the same shipment? Can I insure an item on the exclusion list? Which carriers do you work with?

Question 5

Restrictions

Accepted Answer

What is the maximum weight and size of a consignment before a heavyweight collection is triggered? What are the size and weight restrictions for each carrier? Why can’t I send my item?

Question 6

Services

Accepted Answer

What is a Document Shipment? Do you have integrations with any ecommerce platforms? Can the carrier hold my package for a future delivery date? Can I ship to remote areas? Do you offer Saturday delivery? What is the transit time to my destination? Are your services guaranteed? Do you offer a drop off service? Can I send to a BFPO address? Can you offer sea freight quotes? Do you offer timed delivery?

Before You Buy