Question 1

Delivery updates

Accepted Answer

Have all parcels in my shipment been delivered? What time will my shipment be delivered? - ETA When is my package due to be delivered? Can you provide a local phone number for the delivering carrier? Forward tracking number required Can I get a Proof of Delivery?

Question 2

Delayed delivery

Accepted Answer

How do I tell if a delay was the carrier's fault? Why was my shipment delivered late? Shipment is delayed in transit If my package is delayed due to a carrier error can you arrange a faster delivery?

Question 3

Failed delivery

Accepted Answer

The receiver missed the delivery, how can I rearrange delivery? The scan said the carrier cannot find my address, what information do they need? The tracking says my shipment is delivered, but I have not received delivery, where is my package?

Question 4

Other delivery info

Accepted Answer

Where can I find my tracking number? Why did the carrier not follow instructions to leave the package in a safe place or deliver without a signature? Why has my package been delivered to a drop shop when I paid for door to door delivery? Can I get a copy of the delivery signature? Can you deliver to my neighbour if I am not home? Can you deliver unsigned to a safe location? Change the delivery address after collection

Question 5

Returns

Accepted Answer

Rebooking collection for a returned shipment