Question 1

Making a booking

Accepted Answer

What information you will need before you book Getting a quote Booking your shipment How do I weigh and measure my parcel? The address does not have a postcode, but it won't let me continue without one? Why do you need my contact information? Information we need for the sender and receiver and why ? eBay doesn’t provide me with the recipient’s phone number. What do I do? Will you share my information with anyone else? How do I make sure I have the right address? What if the system can't find my address? Why is the address that I entered not working? Can you offer assistance with placing a booking? Do you take PayPal? Can you take payment over the phone? What will happen if my parcel is bigger than I paid for? Can I check the dimensions I provided when I booked? Can you always deliver to a residential address? Tax ID’s required with DPD How many parcels can I send in a single shipment? Can you guarantee there will be no additional size or weight based surcharges? The town/city name has changed, your website is suggesting the wrong name.

Question 2

Making changes to your booking

Accepted Answer

What happens if I entered the incorrect weight or dimensions when I booked my shipment? Can I purchase parcel protection after I have made my booking? Can I change my booking from a drop off service to a door-to-door service? Amending a Booking

Question 3

Booking issues

Accepted Answer

The website doesn't seem to be working. What can I do? The payment page is hanging, and I am unable to complete the transaction. My payment failed but it doesn't tell me the reason, what do I do? Has my payment been received? EORI number Has My Shipment Been Booked? Tariff code error

Question 4

How to ship an item you're returning

Accepted Answer

I’m returning an item that I bought I’m sending an item abroad temporarily, I will then be collecting it again to return back to me